05-31-2012 09:23 AM
Im new to Sage Act 2012 for a couple months now. I purchased the Pro software after my trial. Been using it for over a month now, and just yesterday as I logged in it asked to register the product, again. Upon entering the SN, I get a "We are unable to register ACT. You can continue using ACT ad a trial version for 0 days...."
Customer support sent me to this community. I'm extremely annoyed with the support Sage has given me with this matter. Any help would be great from anyone out there.
05-31-2012 10:09 AM
Welcome to the Sage ACT! Online Community!
If you are using a Windows 7 (or Vista) operating system, it may be as simple as running with the 'Run as administrator' option. To do this: right click on Sage ACT! icon > select 'Run as administrator'. If still prompted, attempt to register.
If that does not resolve the issue, it may be damaged registration files. Here is an article with further instructions if needed: KB Article 14245
06-01-2012 12:39 PM
Thanks Greg. This did not work though - the "Run as Admin..". Still getting the same error message I mentioned previously.
I'll try to go through the other path you mentioned, but not having any luck so far. If I completely reinstall Act, im assuming I'll delete the hundreds of hours I've already worked in with it correct? Or can I back up the database to an extrernal HD or something...?
06-01-2012 12:54 PM