09-27-2012 08:52 AM
Running Outlook - MS Office 2007 and ACT! 2012
I have a number of remote users but some are experencing this Calendar synceonisation failed message
(only when sync is manually triggered do you see this message - if running auto sync you have no idea)
What are common reasons for this to fail (it did work at one stage)
09-27-2012 05:42 PM
Have a look int he Windows Event Viewer and the see this ACT! Knowledge Base article -
To be honest, I prefer to avoid the Outlook or Google sync ... they break easily and can cause data duplication or loss (like wiping all the activities in ACT! I've seen a few times). This is worse if Outlook syncs to anything else (eg Exchange of phones). Also, they don't support international counrty codes and this creates other issues for users with contacts out of North America.