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Sage ACT!2011 Pro - Problem when REFRESHING -Jumps to different record.

Nickel Elite Contributor
Posts: 934
Country: USA

Sage ACT!2011 Pro - Problem when REFRESHING -Jumps to different record.

[ Edited ]

Sage ACT!2011 Pro - Problem when REFRESHING -Jumps to different record.

Any chance of getting this fixed?

 I was on the My Record, then did some automated data entry, clicked Save, then View / REFRESH, then ACT! jumped to a different record.  Sage ACT! did not jump to a newly created record but a already existing record.

Can we Fix This 2011 Problem ?  Also please fix if Sage ACT! 2012 Pro is doing this. Thank you - FSB

 

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Sage ACT!2011 Pro - Problem when REFRESHING -Jumps to different record.

I'm unable to reproduce this effect.  Can you provide some additional information:

- Did you perform a Lookup to locate your My Record?

- Did you update the field associated with your Lookup?

- Automated data entry - how is this being done? 

- What type of data is being updated (fields, Notes, Histories, etc...)?

- Did you test without using the automated data entry?

 

Greg Martin
Sage
Nickel Elite Contributor
Posts: 934
Country: USA

Re: Sage ACT!2011 Pro - Problem when REFRESHING -Jumps to different record.

Greg,

 

Here is a vdeo, error is 1minute into the demo video when I click Refresh.

http://002105d.netsolhost.com/ACT2011demoRefreshError02212012.wmv 

 

The Company module of ACT!2011 also has same problem and I can recreate problem easily if you would like to do a screen share session. Thanks - FSB

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html