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Sage 2010 E-mail history problem

New Member
Posts: 1
Country: United_Kingdom

Sage 2010 E-mail history problem

Hi Guys, 

 

I am having some problems with ACT 2010. My IT guys installed the latest office and outlook on my computer. I soon found out that act 2010 was not compatible with it. I have since put a clean install of microsoft office 2007 on my machine. I went through the usual integration steps with outlook and things were going ok. However I have noticed that although ACT is logging outgoing e-mails and attachments, it is not logging any replies to them like it used to. How do I get it back the way it was? 

 

I would be very grateful for any assistance!

 

 

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Sage 2010 E-mail history problem

Hello Blackdiamond,

Welcome to the Sage ACT! Online Community!

 

To record in-bound (received) emails requires a rule be created within Outlook.  Here is an article with instructions: KB Article 23020

Greg Martin
Sage