12-12-2018 08:34 PM
When reinstalling ACT pro v18 on Windows 7, there is a SQL Server error message 3417, asking for a "sa" password.
Where is the password if ACT is uninstalled? I tried using the ACT uninstall utility but it froze and didn't complete the
thanks for helpful work around.
12-13-2018 08:51 AM
f you wish, you can uninstall SQL Server and reinstall it again by creating the instance manually, in this process you will create the password .. see this article. CLICK HERE
when I finish creating the instance... On your keyboard, press the Windows key + R, type cmd, then press Enter....
Best regards and good luck
12-14-2018 11:45 AM
Attached is a screen shot of different error messages when installing ACT Pro v18.
The most recent error was " ACT Pre-Requisite encountered an error".
Prior to this last attempt I used KB Id 38233 to manually uninstall ACT pro v18.
I thought the registry was clean and there were no references to SQL server in
the Add/Remove list within Control Panel Programs.
I'm stumped and would appreciate additional assistance.
12-14-2018 03:16 PM
If you have an existing Act! database, hopefully you have a working backup (zip) file.
It would appear that you have an old version of SQL Server Express on your system.
I don't know whether it is being used by some other software, but if not I would uninstall it.
Here is an overview of the process I would use to install Act! with a new version of SQL Server Express.
- Uninstall Act! (current version) (from the "Uninstall a program" Control Panel)
- Stop any SQL Server Express services that are running (Microsoft Management Console - services.msc)
- Uninstall SQL Server Express (from the "Uninstall a program" Control Panel)
- (Re)install Act!
- Run Windows updates
Perhaps someone who is an ACC can jump in here and give their take on this.
These steps work well for me.