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SQL error during installation

New Member
Posts: 1
Country: USA

SQL error during installation

[ Edited ]

I have the 30 trial version but cant get it to load, the error message is below:  Any Suggestions ????

 

SI (s) (1C:08) [21:21:56:976]: Windows Installer installed the product. Product Name: Microsoft SQL Server Native Client. Product Version: 9.00.3042.00. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 1603.

MSI (s) (1C:08) [21:21:57:036]: Deferring clean up of packages/files, if any exist
MSI (s) (1C:08) [21:21:57:036]: MainEngineThread is returning 1603
MSI (s) (1C:F0) [21:21:57:146]: RESTART MANAGER: Session closed.
MSI (s) (1C:F0) [21:21:57:146]: No System Restore sequence number for this installation.
=== Logging stopped: 1/15/2011  21:21:56 ===
MSI (s) (1C:F0) [21:21:57:146]: User policy value 'DisableRollback' is 0
MSI (s) (1C:F0) [21:21:57:146]: Machine policy value 'DisableRollback' is 0
MSI (s) (1C:F0) [21:21:57:146]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (1C:F0) [21:21:57:146]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (1C:F0) [21:21:57:146]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (1C:F0) [21:21:57:146]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (1C:F0) [21:21:57:146]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (1C:F0) [21:21:57:146]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (1C:F0) [21:21:57:146]: Restoring environment variables
MSI (s) (1C:F0) [21:21:57:146]: Destroying RemoteAPI object.
MSI (s) (1C:90) [21:21:57:146]: Custom Action Manager thread ending.
MSI (c) (3C:A0) [21:21:57:146]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (3C:A0) [21:21:57:156]: MainEngineThread is returning 1603
=== Verbose logging stopped: 1/15/2011  21:21:57 ===

 

 

[edited subject to match issue]

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: SQL error during installation

Hello Mississippi2011,

Welcome to the ACT! Online Community!

 

There can be several causes for the 1603 error during the Microsoft SQL installation.  Here are two articles with steps to help in resolving this issue: KB Article 19385 and KB Article 22836.

 

If there are no other programs using SQL on your computer, I recommend removing the Microsoft SQL program completely from the Add/Remove (Progams and Features in Vista/Windows7) and rename/deleting the Microsoft SQL Server folder from Program Files (c:\Program Files\Microsoft SQL Server).

 

Once that has been removed, reboot the computer and attempt to install Microsoft SQL independent of the Act! program.  The instructions for this are in this article: KB Article 26994.

 

Once the SQL installation is complete, you can start the Act! installation normally.

Greg Martin
Sage