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Restoring zipped databases after reloading Act 9.0 on new PC

New Member
Posts: 2
Country: USA

Restoring zipped databases after reloading Act 9.0 on new PC

I have reloaded ACT 9.0 on to my new PC but have been unable to restore my saved databases.  I receive the message "could not authenticate user or password, please try again."  I did not set password security as I am the only user and I have tried any number of possible user names I would have used.  What is the best way to restore the databases?

New Member
Posts: 2
Country: USA

Re: Restoring zipped databases after reloading Act 9.0 on new PC

I was able to restore one of the two databases (entered the correct user name) and it restored perfectly.  I have not been able to determine the "user name" on the second database.  Is there a procedure for extracting this information from the zipped database?

Silver Contributor
Posts: 1,813
Country: USA

Re: Restoring zipped databases after reloading Act 9.0 on new PC

Is the original machine still available? Can  you go to tools manage users on the original machine?  Other than that, try combinations of your first, first, last etc to guess it.

 

Your favorite ACT Certified Consultant along with Sage Database services may have additional toolls to  figure this out if you are unable to guess properly.

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Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider