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Restoring a Database Issue

New Member
Posts: 1
Country: USA

Restoring a Database Issue

Our company purchased a license for ACT last July before I was an employee. We had one employee use it for 6 months and they left the company a month ago. All we have is the backup zip file with no username/password. We are not on good terms with this employee so we have no option to restore. I called ACT support and they said all they can do is offer me a $200 5-call tech support offer. Maybe I am new to this but that is ridiculous to simply restore our pertinent company info and do a true assessment of the software. Am I missing something?
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Restoring a Database Issue

 
If it's still on the machine, it's a bit easier... from a backup ZIP files is a bit more complex.