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Restoring Personal Files

New Member
Posts: 1
Country: USA

Restoring Personal Files

Hello,

 

I am trying to restore my personal files.  I get a message back that says "Your personal files have been restored" but after clicking the OK button.  I get this error message "Object reference not set to an instance of an object."  When I click OK, the files have not restored.

 

How can I solve this problem?

 

Thanks,

 

Jim

Moderator
Posts: 4,395
Country: USA

Re: Restoring Personal Files

Jim,

 

Usually object reference errors are because of damaged preferences.  Try rebuilding your preferences, then restoring the personal files.

 

How To Rebuild ACT! Preferences Using the ACT! Diagnostics Utility