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Restored database, new PC, but cant get reports

Copper Contributor
Posts: 11
Country: Uk

Restored database, new PC, but cant get reports

Restored database onto new computer, but cant get reports to come up, old or new reports. Using Act 2007

 

Help help

Moderator
Posts: 4,395
Country: USA

Re: Restored database, new PC, but cant get reports

redsky,

 

What happens when you try to run the report?  Do you receive any error message?

Copper Contributor
Posts: 11
Country: Uk

Re: Restored database, new PC, but can't get reports

Hi,

 

Yes, when I run any report its says ' you are using an older version of act, do you want to convert? '  where I have tried both yes and no to this questions.  If I say yes it says unable to convert, and if I say no nothing at all happens.

 

I am using the same CD i used to install the software the last time, with the same reg key.   

 

I don't know if this is relevant but:  The computer I am using it on at the moment in Vista Home, With Office 2007 and the computer i am putting it on is XP Home with no MS Office on it yet. 

 

Everything else works except the reports.  

 

Thanks a million for your help!!!!!!!!

 

Regards

 

Richard  

Moderator
Posts: 4,395
Country: USA

Re: Restored database, new PC, but can't get reports

redsky,

 

Did you apply and ACT! updates on the Vista machine?  Try applying the latest update for ACT! 2007 on the other computer.

 

How to Download and Apply the Latest Version of ACT! by Sage 2007 (9.0)

Copper Contributor
Posts: 11
Country: Uk

Re: Restored database, new PC, but can't get reports

I just tried that but it said i has the latest version.

 

Richard  

Moderator
Posts: 4,395
Country: USA

Re: Restored database, new PC, but can't get reports

Richard,

 

Are the two machines on the same version?   You can find the exact version by going to Help > About ACT!