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Restore problems

New Member
Posts: 2
Country: USA

Restore problems

I cannot Restore since its asking for a user name and password, which I never created.  Is my data unretrievable and locked away for good?

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Restore problems

Hello Richard,
Welcome to the Sage ACT! Community. For a database, a user name is required, but a password is optional. For the login, try using variations of your name for the user name, and leave the password blank.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 2
Country: USA

Re: Restore problems

Sorry, no combination of names, caps, or my typical names works.  Hard to believe I am locked out of my own data. WOW!

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Restore problems

Is this a single-user or multi-user database?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Restore problems

Also, see this KB article for methods to recover your login if you have not created a password:
http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1415...

Please post back here is unsuccessful.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.