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Restore Freezes Up

New Member
Posts: 1
Country: USA

Restore Freezes Up

I am trying to restore an ACT! 2007 Premium database on a new PC.  I loaded hte software and have tried to restore several times.  I am restoring to a local drive (not network).  I get about 65% through and then the process freezes up - no error message, it just freezes.  Happens every time I try.  Any advice is appreciated. 

 

Brad

 

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Restore Freezes Up

Hello Brad,

Welcome to the Sage ACT! Online Community!

 

If you are attempting to restore the backup from a shared network folder, copy the backup file to the local drive and attempt to restore.

 

There may be an issue with the backup file itself:

- If copied to the local hard drive, delete it and copy the file again > attempt restore.

- Attempt to restore on the original computer (use Restore > Database > Restore As to prevent overwriting original database). 

- Create a new backup > copy to new workstation > attempt restore.

 

Greg Martin
Sage
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Restore Freezes Up

Brad,
What operating system does your new PC use (Windows XP, Vista, or Windows 7)? Is it 64-bit or 32-bit? Are you attempting to restore it in ACT! 2007 or in a higher version?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.