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Restoration of lost databases

New Member
Posts: 1
Country: USA

Restoration of lost databases

I have two databases--all contacts-- and --churches--which were lost when I moved.  I cannot find either database now and am trying to retore them and ACT is asking me for an ID and password.  I am using version 10 (2008) of Act and Windows XP.  I type in "Pat Bell" and use no password and Act does not accept that.  Can you tell me how to find out how to make up a new ID and password?  Any help would be greatly appreciated.   pbaskills@q.com

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Restoration of lost databases

Hello Pat,

Welcome to the Act! Online community!

 

When it prompts for a username/password, try several combinations of your name (ex: 'pat', or 'pbell').  When you were previously able to open the database, the first contact record that would be presented was your record - do you recall the name that was listed on that screen?  It is most likely the same as your username.

 

Give this a try and let us know if you were successful or not.

Greg Martin
Sage