06-06-2011 04:38 PM
Client has been on ACT! 2010 Pro for over a year without incident, recently upgraded replaced one XP laptop with new one running Windows 7 and has now gotten "Resolution of the Dependency" (KB 25865) TWICE. They're in a major brokerage firm that blocks all remote access so client has to take the laptop home at night and get it onto home wireless so that I can go through the steps. KB 25865 suggests 3 possible fixes and the third one, Rename the DependentDlls.xml File, has worked both times. Question is, what could be causing this?
btw, KB25865 assumes Windows 7-based computers are set to "Show Hidden Folders and Files" and that's not the default setting on a new computer. Wish it would reference how to "Show Hidden Folders and Files" from Control Panel if you don't see AppData in the Roaming Folder.
06-07-2011 08:00 AM
Since it is not a reproducible issue, although re-occurring, it may be hard to pinpoint the cause. Ensure they are running ACT! 'As Admin' and add exceptions to anti-virus software. Since it is a laptop, do they sign on with a different Windows user when on and off the network? Also check for ACT! add-ons.
And Thank You for the note about the article (hidden files). The article has been updated to use the '%appdata%' method of locating the files bypassing the need to 'Show Hidden Files'.