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Reports will not open

New Member
Posts: 1
Country: USA

Reports will not open

I have Windows 7 and Act 2012.  When choosing a report, an error message says "Report cound not be opened by Act".  When I go to my Database files through the documents tab, the reports are there.  When I try to open a report from there, an error message says "This report contains unrecognized elements and could not be loaded".  Any ideas how to get my reports working?  I have looked at the Demo database and it also has report files, however, my demo database will not open.

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Reports will not open

[ Edited ]

Hello Bamaadvisor,

Welcome to the Sage ACT! Online Community!

 

This is most likely due to the Windows UAC (User Account Control) function being enabled.  Here is an article with instructions to resolve the issue: KB Article 25716

Greg Martin
Sage