05-22-2011 08:37 AM - edited 05-23-2011 03:55 AM
When I reply to an email message in Outlook that is a Contact in Act the reply doesn't register in the ACT history. In order to have it register I have to use forward in Outlook and then type the Contact. Then it registers in ACT history. Any solutions to have a reply register in History?
05-23-2011 06:53 AM
Welcome to the ACT! Online Community!
A 'reply' should record history just as a 'forward'. Can you provide some additional information about your environment:
- What version of ACT! are you running?
- What version of Outlook are you running?
- What is your computer operating system?
- Are you receiving any error messages? If yes, what is the message(s)?
05-23-2011 07:29 AM
I am using ACT! by Sage 2008 (10.0) Version 10.0.3.182, Hotfix 1 and Outlook 2007 (12.0.6557.5001) SP2 MSO (12.0.6554.5001) and with Windows 7 Ultimate. I am not receiving any error messages. When replying using Outllook using the same email address as in ACT, tt just doesn't attach to ACT history. Thanks for looking into this. Neal
05-23-2011 01:54 PM
When you do the reply, what is the format of the email address that is populated in the 'To' field? Is it different than the format of the 'Forward'?