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Replying To An Email From History Tab

Tuned Listener
Posts: 2
Country: United States

Replying To An Email From History Tab

I have ACT 2010 and Outlook 2011.  I have Outlook seleced as my email program in ACT!

I am set up to log incoming emails and sent emails to history in ACT!  I want the ability to read the history and respond to the email from the history tab.  Is this possible?  Currently I have to read the history entry (and get the date the email was received) and then switch to Outlook and search for the email by date or the contacts name and then reply from Outlook. 

 

If this is not possible in ACT! 2010 is it possible in ACT! 2012 Pro?

 

Thank you.

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Replying To An Email From History Tab

You can if you attach the email rather than write the text to the History.

I find using Xobni in Outlook makes it really easy to find the email you want
Tuned Listener
Posts: 2
Country: United States

Re: Replying To An Email From History Tab

Thanks Mike.  That worked.  The incoming message now shows up as an email attachment.  Once I select the history entry, is there a way to simply reply to the email within ACT, or do I need to go to Outlook to reply and keep the sting going?

 

Brian

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Replying To An Email From History Tab

If you attach the Outlook email, then opening it and replying will be in Outlook (and still record to ACT!)