Community
Showing results for 
Search instead for 
Do you mean 
Reply

Replying To An Email From History Tab

Tuned Listener
Posts: 2
Country: United States

Replying To An Email From History Tab

I have ACT 2010 and Outlook 2011.  I have Outlook seleced as my email program in ACT!

I am set up to log incoming emails and sent emails to history in ACT!  I want the ability to read the history and respond to the email from the history tab.  Is this possible?  Currently I have to read the history entry (and get the date the email was received) and then switch to Outlook and search for the email by date or the contacts name and then reply from Outlook. 

 

If this is not possible in ACT! 2010 is it possible in ACT! 2012 Pro?

 

Thank you.

Platinum Elite Contributor
Posts: 14,584
Country: Australia

Re: Replying To An Email From History Tab

You can if you attach the email rather than write the text to the History.

I find using Xobni in Outlook makes it really easy to find the email you want
Tuned Listener
Posts: 2
Country: United States

Re: Replying To An Email From History Tab

Thanks Mike.  That worked.  The incoming message now shows up as an email attachment.  Once I select the history entry, is there a way to simply reply to the email within ACT, or do I need to go to Outlook to reply and keep the sting going?

 

Brian

Platinum Elite Contributor
Posts: 14,584
Country: Australia

Re: Replying To An Email From History Tab

If you attach the Outlook email, then opening it and replying will be in Outlook (and still record to ACT!)
TW3
New Member
Posts: 5
Country: USA

Re: Replying To An Email From History Tab

Hello Mike,

 

I have seen your name a few times over the years. We go back to ACT! 2.0! Smiley Happy

 

Is there still no way to work with emails from within ACT!

 

While mine are attached, having to go to Outlook for follow up is cumbersome.

 

Seems to me that, at one point, we could work with these things from within ACT!?!

 

Thanks,

 

Tom

Platinum Elite Contributor
Posts: 14,584
Country: Australia

Re: Replying To An Email From History Tab

I don't recall that as an option with the Outlook integration
If you're sending via Outlook, how would you think it could work? I can't see any add-on that does it, either.

The only way it might have been possible (though I can't recall it) would be with the Act! email client
TW3
New Member
Posts: 5
Country: USA

Re: Replying To An Email From History Tab

At one point, ACT! offered itself as an alternative to Outlook, but that was a long time ago.

 

It did faxes too!

Platinum Elite Contributor
Posts: 6,852
Country: USA

Re: Replying To An Email From History Tab

I think that you're referring to QACT! 3-6 where ACT! had it's own email client. However that email client borrowed DLLs from the Windows internet mail. Windows didn't include internet mail with Windows 7 and later so those DLLs were no longer available.
Roy Laudenslager
Retired ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
TW3
New Member
Posts: 5
Country: USA

Re: Replying To An Email From History Tab

I understand. Can't blame a guy for being reminiscent. Smiley Happy