I am using Act email on version ACT! by Sage 2008 (10.0) Version 10.0.3.182. When I reply to some company e-mail addresses (never personal emails), it gets stuck in the outbox. I have to send a new email which goes through fine.
Are you using ACT! Email in conjunction with Outlook, or ar you using an Internet Mail account? If you are using with Outlook, then I would advise using Outlook as your default email client rather than ACT! Email.
If you click Send/Receive, does the message still stay in the Outbox?
Greig Hollister
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
I am a new user of Act! 2010, single user, and I have just now experienced this problem. Ironically, I am trying to reply to a sales rep at Act! to buy Premium Support.
Hello demfcc, If you are using the ACT! Email in conjunction with Outlook and are send uing the message through ACT! Email, then you will need to have Outlook open and you may need to click "Send and Receive" in Outlook to get the message to send. We would actually recommend that you use Outlook directly with ACT! rather than using the ACT! Email editor.
Greig Hollister
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
Thanks for the fast reply. I am not using Outlook at all, just the Act! email client. Hitting send/receive doesn't work. Once I connect with the sales rep, I guess I'll find out if he's received all the attempts, but it looks like it just sits in the outbox. When I hit send/ receive, the subject heading changes to italics, but then changes back, and it doesn't seem to go out.
That is correct. And I tried the KB suggestions, but it did not change anything. I should add that all of my emails to date have gone out fine, both new and replies. It is just this one reply, which may be my first one to a company. When I saw this post, it rang a bell for me.
Hope you can help. Meanwhile, I sent it out as a new email.
If it's just this message, there may be properties of the message (images, links, etc) that ACT! Email is having a problem with or that may be getting hitting by your email security. ACT! Email is not very good at processing larger images or complex HTML.
Greig Hollister
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
I've been experiencing the exact problem described with multiple emails. Also just using the Act! email tool (no Outlook). Has there been any further insight into this?
