12-15-2008 08:10 AM
12-18-2008 09:28 AM
Are you using ACT! Email in conjunction with Outlook, or ar you using an Internet Mail account? If you are using with Outlook, then I would advise using Outlook as your default email client rather than ACT! Email.
If you click Send/Receive, does the message still stay in the Outbox?
Greig Hollister
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
12-18-2008 10:46 AM
I have used ACT email for years, never had this problem.
Thanks Dan
07-14-2010 02:18 PM
I am a new user of Act! 2010, single user, and I have just now experienced this problem. Ironically, I am trying to reply to a sales rep at Act! to buy Premium Support.
07-14-2010 02:22 PM
Greig Hollister
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
07-14-2010 02:29 PM
Thanks for the fast reply. I am not using Outlook at all, just the Act! email client. Hitting send/receive doesn't work. Once I connect with the sales rep, I guess I'll find out if he's received all the attempts, but it looks like it just sits in the outbox. When I hit send/ receive, the subject heading changes to italics, but then changes back, and it doesn't seem to go out.
07-14-2010 02:33 PM - edited 07-14-2010 02:34 PM
So you are using ACT! Email with your Internet Mail account? See if the information in KB Article 14372 helps to resolve the issue.
Greig Hollister
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
07-14-2010 03:02 PM
That is correct. And I tried the KB suggestions, but it did not change anything. I should add that all of my emails to date have gone out fine, both new and replies. It is just this one reply, which may be my first one to a company. When I saw this post, it rang a bell for me.
Hope you can help. Meanwhile, I sent it out as a new email.
07-15-2010 06:21 AM
Greig Hollister
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
09-17-2010 06:50 PM
I've been experiencing the exact problem described with multiple emails. Also just using the Act! email tool (no Outlook). Has there been any further insight into this?
Thanks, Telly
2011