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Reply and received email history

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New Member
Posts: 6
Country: United States
Accepted Solution

Reply and received email history

When I send an email from a contacts screen they are recorded in the history log.  However, when I receive or reply to an email, it does not show up in my contacts history log.  

 

Do I have to physically click on the "Quick Attach" button in Outlook each time I receive or reply to a contacts email?  Shouldn't there be an automatic way that ACT can link any incoming or outgoing message to a give contact by email address?   

 

What am I missing here? 

 

Thanks.

 


Accepted Solutions
Solution
Accepted by topic author affirmatics
‎09-25-2015 03:20 AM
Moderator
Posts: 4,395
Country: USA

Re: Reply and received email history


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Nickel Contributor
Posts: 241
Country: United States

Re: Reply and received email history

Outlook rules can be created to automatically attach recieved emails, but no such feature exists for replys, they must be attached either manually or via quick attach.
New Member
Posts: 6
Country: United States

Re: Reply and received email history

Where can I setup those Outlook rules to automatically attach recieved emails? 

 

Thanks

Solution
Accepted by topic author affirmatics
‎09-25-2015 03:20 AM
Moderator
Posts: 4,395
Country: USA

Re: Reply and received email history

New Member
Posts: 1
Country: United States

Re: Reply and received email history

Hi,

 

I followed the steps you outlined but Outlook 2007 does not add received emails to the corresponding contact history in my Act 2009 database.  Any suggestions?

New Member
Posts: 1
Country: USA

Re: Reply and received email history

Did you get an answer to this problem? I have the same issue. Can you help me get those receveived emails into the History tab so i can read them in the reading pane?