04-04-2018 10:25 AM
I'm using Act! Pro Version 188.8.131.52, Update 3. When I create a new letter template using Word that has Contact, Company, Address 1, City, if there is no company, then a blank line is typed. In an older version, that blank line was eliminated. Thoughts to eliminate the blank line?
04-09-2018 02:49 AM
04-09-2018 10:44 AM
I deleted them and re-entered. This is what it looks like:
2140 Shattuck Ave Ste 1201
Berkeley, CA 94704
The line below the contact is a "company" field. With this contact, the company field is blank.
07-12-2018 04:02 AM
Act! Premium Plus Version 184.108.40.206, Update 6
English (United Kingdom) + Office 365 (local) on Windows 10
Customers complaining this is still an issue.
Confirmed on my own system (as above)
If we can't do the basics there's no point worrying about an API because the customers will have gone somewhere else.
07-13-2018 06:08 AM
I can also confirm it happens on Version 220.127.116.11, Update 6, if you use the act! word processor the issue doesn't happen. Swifpage can test using the demo database.
07-24-2018 02:17 AM - edited 07-24-2018 02:18 AM
I can confirm that we do have this as an open defect (defect ID - D-08079) marked with high priority.
We're hoping to fix this issue in an update very quickly, thanks for your patience in the meantime.
07-24-2018 02:36 AM
Jon - Patience? It's been a year or two so far and still waiting.
07-28-2018 01:29 AM
I strongly believe we need an ACC on the new board of directors who understands the impact of defects on the customer and can help better prioritise fixes.
10-03-2018 07:12 AM
We pay about $250 a year, per seat, to get the latest version of Act (despite the fact that almost the only things that change in new versions are (1) the year or version number in the name of the program and (2) bug fixes from poor programming of previous editions), and something as basic as erroneously printing blank lines in an address cannot be fixed in a CRM program??? As noted by an earl;ier poster, this has been going on for well over a year. It is really inexcusable.