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Removing blank lines in letter template when one of the fields is blank

New Member
Posts: 9
Country: USA

Removing blank lines in letter template when one of the fields is blank

I'm using Act! Pro Version 20.1.120.0, Update 3.  When I create a new letter template using Word that has Contact, Company, Address 1, City, if there is no company, then a blank line is typed.  In an older version, that blank line was eliminated. Thoughts to eliminate the blank line?

Administrator
Posts: 955
Country: United_Kingdom

Re: Removing blank lines in letter template when one of the fields is blank

We're aware of some issues where there is more than one blank entry in a row causing the blank space not to collapse (eg if both City and Country are blank) - however, when there is just one blank line this should collapse as expected.

Could this be the case? If not, you could try editing the template, removing the fields and re-adding them to make sure something hasn't changed with the formatting.
New Member
Posts: 9
Country: USA

Re: Removing blank lines in letter template when one of the fields is blank

I deleted them and re-entered.  This is what it looks like:

 

Gregory Wilcox

 

2140 Shattuck Ave Ste 1201

Berkeley, CA 94704

 

The line below the contact is a "company" field.  With this contact, the company field is blank.