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Removing blank lines in letter template when one of the fields is blank

New Member
Posts: 14
Country: USA

Removing blank lines in letter template when one of the fields is blank

I'm using Act! Pro Version 20.1.120.0, Update 3.  When I create a new letter template using Word that has Contact, Company, Address 1, City, if there is no company, then a blank line is typed.  In an older version, that blank line was eliminated. Thoughts to eliminate the blank line?

Administrator
Posts: 1,372
Country: United_Kingdom

Re: Removing blank lines in letter template when one of the fields is blank

We're aware of some issues where there is more than one blank entry in a row causing the blank space not to collapse (eg if both City and Country are blank) - however, when there is just one blank line this should collapse as expected.

Could this be the case? If not, you could try editing the template, removing the fields and re-adding them to make sure something hasn't changed with the formatting.
New Member
Posts: 14
Country: USA

Re: Removing blank lines in letter template when one of the fields is blank

I deleted them and re-entered.  This is what it looks like:

 

Gregory Wilcox

 

2140 Shattuck Ave Ste 1201

Berkeley, CA 94704

 

The line below the contact is a "company" field.  With this contact, the company field is blank.

Gold Contributor
Posts: 3,617
Country: United_Kingdom

Re: Removing blank lines in letter template when one of the fields is blank

Act! Premium Plus Version 20.1.120.0, Update 6
English (United Kingdom) + Office 365 (local) on Windows 10

 

Customers complaining this is still an issue.

 

Confirmed on my own system  (as above)

 

If we can't do the basics there's no point worrying about an API because the customers will have gone somewhere else.

Jeff Granger
UK ACT! Specialist and Trainer

ACT Training Throughout The UK
www. bigbluemarketing.co.uk
Nickel Contributor
Posts: 291
Country: United_Kingdom

Re: Removing blank lines in letter template when one of the fields is blank

I can also confirm it happens on Version 20.1.120.0, Update 6, if you use the act! word processor the issue doesn't happen. Swifpage can test using the demo database.

 

merge.JPG

Administrator
Posts: 1,372
Country: United_Kingdom

Re: Removing blank lines in letter template when one of the fields is blank

[ Edited ]

I can confirm that we do have this as an open defect (defect ID - D-08079) marked with high priority.

We're hoping to fix this issue in an update very quickly, thanks for your patience in the meantime.

Bronze Elite Contributor
Posts: 1,734
Country: United_Kingdom

Re: Removing blank lines in letter template when one of the fields is blank

Jon - Patience? It's been a year or two so far and still waiting.


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
Bronze Elite Contributor
Posts: 1,521
Country: United_Kingdom

Re: Removing blank lines in letter template when one of the fields is blank

I strongly believe we need an ACC on the new board of directors who understands the impact of defects on the customer and can help better prioritise fixes.

Nickel Elite Contributor
Posts: 541
Country: USA

Re: Removing blank lines in letter template when one of the fields is blank

want Act! to be a system with quality control and new developments in each version. 

PRAXI SOLUTIONS INC (CRM and FSM Solutions)
contactus@praxisol.com
customercare@praxisol.com
https://www.praxisol.com/solutions
New Member
Posts: 4
Country: USA

Re: Removing blank lines in letter template when one of the fields is blank

We pay about $250 a year, per seat, to get the latest version of Act (despite the fact that almost the only things that change in new versions are (1) the year or version number in the name of the program and (2) bug fixes from poor programming of previous editions), and something as basic as erroneously printing blank lines in an address cannot be fixed in a CRM program???  As noted by an earl;ier poster, this has been going on for well over a year.  It is really inexcusable.