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Removing an activation code

Tuned Listener
Posts: 33
Country: USA

Removing an activation code

In July I purchased Act! 2016 (version 18)  and installed it on two computers as allowed.

 

I am retiring one of the computers and have installed it on the new computer.  When I try to register the program (it  was installed from the July download) it will not register.  After looking through my licenses, it's apparent I received two activation codes in July, so it won't allow me to activate a third machine. 

 

How do I remove one of the codes so I can activate the program on the new machine?  The system on the machine being retired crashed and was reloaded, so I can't uninstall it from that one.

Bronze Elite Contributor
Posts: 1,409
Country: United_Kingdom

Re: Removing an activation code

It is not you but Swiftpage who will need allow you to activate another machine on your licence.

 

Fill in the form below and include your lice number and registration details requesting to be allowed to activate another machine. 

 

https://www.act.com/en-uk/resources/contact

Copper Elite Contributor
Posts: 514
Country: USA

Re: Removing an activation code

you can also call customer service, and they will walk you through the process on the phone

Mark Hammer
ACT! Fanatic
Tuned Listener
Posts: 33
Country: USA

Re: Removing an activation code

Thanks,

 

I did call them, explained the situation and they fixed it for me.