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Remove contact number icon / menu item from toolbar

New Member
Posts: 42
Country: United States

Remove contact number icon / menu item from toolbar

I have inadvertently added 2 contact number menu items to my toolbar. See the attached screenshot: in bold the item that is "1 of 31579."

 

When I go to the option to customize the toolbar and I right click either of these items, there is not an option to delete it nor can I drag/drop if off of the toolbar.

 

Can someone from ACT please help me solve this issue?

Copper Elite Contributor
Posts: 112
Country: Germany

Re: Remove contact number icon / menu item from toolbar

Go to Tools->Customize-> Reset menus and Toolbars. That should do the trick.

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
New Member
Posts: 42
Country: United States

Re: Remove contact number icon / menu item from toolbar

So, the only way to resolve this is to reset everything and start over?

 

I have a bunch of shortcuts established.

 

Will this reset them?

Copper Elite Contributor
Posts: 112
Country: Germany

Re: Remove contact number icon / menu item from toolbar

Yes, unfortunately Smiley Mad

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Remove contact number icon / menu item from toolbar

Hi equest,

 

It does look like this is a defect. I've tested this, and I'm also unable to remove the counter after adding it to a toolbar.

It appears that Andreas' suggestion is the only sure-fire way remove the extra counter (and reset the toolbars back to default).

 

I'll log this issue as a defect to be investigated further. Thanks for letting us know.

New Member
Posts: 42
Country: United States

Re: Remove contact number icon / menu item from toolbar

Gary,

 

thanks for notifying ACT.

 

can you confirm that when you reset the toolbar, the duplicate counter was removed and you were able to add back your customizations?

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Remove contact number icon / menu item from toolbar

Yes, I can confirm this is the case.
New Member
Posts: 42
Country: United States

Re: Remove contact number icon / menu item from toolbar

Thanks again for all of your help!

 

I hope that ACT addresses this issue as it is going to cost me time to reconfigure all of this.

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Remove contact number icon / menu item from toolbar

This issue has now been logged as defect D-07456.
New Member
Posts: 42
Country: United States

Re: Remove contact number icon / menu item from toolbar

Thanks Gary; I appreciate it.

 

Will I be notified when it's resolved?