Community
Showing results for 
Search instead for 
Do you mean 
Reply

Remote synch Problem

Bronze Contributor
Posts: 1,393
Country: USA

Remote synch Problem

After reformatting my systems, I'm doing a clean install on both the main system and the remote.  I received the following error message after the synch reached "done".

 

ACT Error.PNG

 

Not sure what is meant and how to proceed.  Help?

John Purdy
ACT! Premium 2016 (V. 18)
Main: HP 9470M 8GB, Win 10 Pro, & Exchange 2013 & Office 365, 32bit
Remote: Dell XPS Ultrabook with 4GB & Win 10 Pro, Office 365 32bit & Exchange 2013
Silver Contributor
Posts: 1,813
Country: USA

Re: Remote synch Problem

What exactly did you do when you did a clean install of hte system and the remote? Can you open either database?  CAn you open the ACT demo database on both machines?

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Bronze Contributor
Posts: 1,393
Country: USA

Re: Remote synch Problem

what I did on both the base and remote systems was to install a new image on the system because of other Windows problems.

 

I then installed ACT on both systems.

 

I restored the base system from the prior backup.

 

I then created the remote db and loaded it into the remote system.

 

I can open and use both ACT systems.

 

The sync process shows done after the check stage, then the error message appears.

John Purdy
ACT! Premium 2016 (V. 18)
Main: HP 9470M 8GB, Win 10 Pro, & Exchange 2013 & Office 365, 32bit
Remote: Dell XPS Ultrabook with 4GB & Win 10 Pro, Office 365 32bit & Exchange 2013
Bronze Contributor
Posts: 1,393
Country: USA

Re: Remote synch Problem

Turns out that it was a simple repair - "Check & Repair" ran on both system.  There were more options, but this solved the issue.

 

Answer ID 25099   |    Published 06/09/2009 04:31 PM   |    Updated 02/14/2014 03:11 PM

 

This was the Error: "Synchronization has failed. Server Error Description: Setuser failed because of one of the following reasons: the database principal 'dbo' does not exist..."

 

Solved this problem:

 

 

John Purdy
ACT! Premium 2016 (V. 18)
Main: HP 9470M 8GB, Win 10 Pro, & Exchange 2013 & Office 365, 32bit
Remote: Dell XPS Ultrabook with 4GB & Win 10 Pro, Office 365 32bit & Exchange 2013