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Remote access

New Member
Posts: 5
Country: USA

Remote access

My company has two user licenses. My user license is remotely connected on my desktop computer to the main computer. I need to be able to access our ACT database from my laptop as well.  Can you give me step by step instructions as to how I can do that?
 
Thanks.
 
Optimizer
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Remote access

New Member
Posts: 5
Country: USA

Re: Remote access

Hi Mike:
 
Thanks so much for your response.  Unfortunately the link goes to a "Internet Explorer cannot display the webpage."  What is the best thing I can do under the circumstances?
 
Optimizer
 
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Remote access

Link works fine from here... maybe try it again or this - http://tinyurl.com/2cvwcz
 
It's a bit long to just post here
New Member
Posts: 5
Country: USA

Re: Remote access

Hi Mike:
 
The link did finally display.  I am confused about the following:  On my desktop computer, I have already created a remote database which I've been using for about a year. As I am already a remote user, can I copy that rdb file and place it on my laptop, or do I need to create another remote rdb file?
 
Thanks for your help.
 
Optimizer
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Remote access

The machine name is part of the database. So, no, you can't use the same file.
New Member
Posts: 5
Country: USA

Re: Remote access

Mike, I have two more questions:
 
1.  Do I have to change the sync set or can I use the same sync set before creating the new database on the main computer?
 
2.  My desktop computer, remotely connected as the administrator to the main computer has a specific serial number.  I have installed ACT on the laptop with the user number from the original computer.  Can I change the serial number on the laptop to match my number easily, or do I need to reinstall ACT on the laptop?
 
Thanks.
 
Optimizer
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Remote access

1. Shouldn't need to re-create the sync set, just the RDB
 
2. The serial numbers get added to the database to define the maximum number of users. So it shouldn't matter