Remote access

[optimizer]

My company has two user licenses. My user license is remotely connected on my desktop computer to the main computer. I need to be able to access our ACT database from my laptop as well.  Can you give me step by step instructions as to how I can do that?

Thanks.

Optimizer

[GLComputing]

Have a look at this article in the ACT! Knowledge Base

[optimizer]

Hi Mike:

Thanks so much for your response.  Unfortunately the link goes to a "Internet Explorer cannot display the webpage."  What is the best thing I can do under the circumstances?

Optimizer

 

[GLComputing]

Link works fine from here... maybe try it again or this - http://tinyurl.com/2cvwcz

It's a bit long to just post here

[optimizer]

Hi Mike:

The link did finally display.  I am confused about the following:  On my desktop computer, I have already created a remote database which I've been using for about a year. As I am already a remote user, can I copy that rdb file and place it on my laptop, or do I need to create another remote rdb file?

Thanks for your help.

Optimizer

[GLComputing]

The machine name is part of the database. So, no, you can't use the same file.

[optimizer]

Mike, I have two more questions:

1.  Do I have to change the sync set or can I use the same sync set before creating the new database on the main computer?

2.  My desktop computer, remotely connected as the administrator to the main computer has a specific serial number.  I have installed ACT on the laptop with the user number from the original computer.  Can I change the serial number on the laptop to match my number easily, or do I need to reinstall ACT on the laptop?

Thanks.

Optimizer

[GLComputing]

1. Shouldn't need to re-create the sync set, just the RDB

2. The serial numbers get added to the database to define the maximum number of users. So it shouldn't matter