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Remote User Maintenance Responsibilities

New Member
Posts: 6
Country: United States

Remote User Maintenance Responsibilities

Main Database:

ACT! by Sage Premium 2008 (10.0) (ST Edition) Version 10.0.3.182, Hotfix 3
English (United States)
Sage Software, Inc.

 

Users are using network synch through VPN to synchronize. They have windows XP and the server holding the database is running Windows Server 2003.

 

We just upgraded to 10.0.3.182 from previous 10 version.

There are 6 remotes databases, all were getting synch error messages after the upgrade and a few before. I purchased product support from ACT! Sage. Eventually we got them to synch by creating new remotes and our main database server SQL.

 

I suspect a part of the problem was the addition of 2k records and remotes not syncing for a month - so probably too many changes for the synch to handle.

 

One Act! Sage rep told me that the remote database users need to synch at least once if not twice per week. And they need to Check, Repair and Re-index their remote using actdiag on their machines. Also that they should have a synch schedule because two people syncing at the same time "could cause problems"

 

Does anyone else do this. I don't think my users are up to running actdiag, they'd have to open a cmd box and so forth.

 

Thank You

Dan Kirkeberg
Market Data Analyst Manager

Cole-Parmer
625 E. Bunker Court
Vernon Hills, IL 60061
Telephone: 847-327-5985

Fax: 847-327-2905
dkirkeberg@coleparmer.com
www.coleparmer.com