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Remote Sync - Remote database information is unavailable - please help

New Member
Posts: 2
Country: United Kingdom

Remote Sync - Remote database information is unavailable - please help

Hey all,

 

I'm having trouble sync'ing ACT2009 (11.0). I'm using Hamachi, both computers can see each other fine (ping works ok using hamachi IP). I have also setup Hamachi via steps on Act Support and disabled firewalls on both computers.

 

When I try to sync, I get the error "Server Error Description: Remote database information is unavailable. Please check if the remote database was deleted....". I have repaired the databases on both sides, re-indexed and rebuilt the schema's and sync objects as recommended by other others.

 

Still I get this error. So a few questions.

 

1. Is the remote ACT instance connecting to the main server ok (and simply getting this error message?).

2. What further steps can I take to resolve this issue?

 

I'm hoping to get some ideas (and a resolution hopefully) here before I contact ACT.

 

Thanks for any help given,

 

Leon 

Moderator
Posts: 4,395
Country: USA

Re: Remote Sync - Remote database information is unavailable - please help

The main database isn't recognizing the remote.  Try creating a new remote database and try again.

 

New Member
Posts: 2
Country: United Kingdom

Re: Remote Sync - Remote database information is unavailable - please help

I've still not got anywhere with this.

 

The remote user can open the main database and work on it directly over VPN, but sync'ing still doesn't work. Am I understanding this correctly that the remote database needs to be re-created? as in it might be corrupted?

  

Moderator
Posts: 4,395
Country: USA

Re: Remote Sync - Remote database information is unavailable - please help

That is correct.