05-27-2011 12:11 PM
I am now running ACT2011 on a remote computer and using Hamachi to run the sync program from the remote computer. I also have Outlook 2010 on the remote computer, but ACT doesn't see it in the preferences tab.
I installed ACT first then Office 2010.
The host system is a 32bit OS and the remote is a 64bit OS.
The host system is Windows Enterprise and the remote is Windows Professional
Any ideas on how to get ACT to recognize Outolook?
05-27-2011 01:05 PM
You'll want to uninstall and then reinstall the ACT! program (leave SQL alone). ACT! has to be installed after Office so that it can place it's add-ins into the Office registry keys.
Also, make sure that Office is installed in 32-bit mode. ACT! will not work with Office 64-bit (or 'Click-to-Run').
05-29-2011 08:52 AM
I'm really stumped now.
Steps I've taken.
Removed ACT and reinstalled. No default eMail client ... please rerun Outlook
Removed ACT and Outlook 2010 | Outlook & rebooted | Reinstalled ACT | ... No default eMail client ... please rerun Outlook
Checked on Outlook that the box indicating Outlook is default is checked.
I'm wondering if there is a stray file that needs to be removed so that ACT can find Outlook.
Any help would be appreciated.
05-31-2011 06:01 AM
If I read this correctly, after reinstalling Outlook and ACT! > you can now select Outlook through the Preferences, but are getting an error when attempting to send an e-mail - is that correct?
What is the whole error?
05-31-2011 08:29 AM
08-27-2014 09:48 AM - edited 08-27-2014 09:53 AM
I spent hours trying to solve this, so to help anyone else in the same boat, I thought I'd share the solution I found that finally worked. Hallelujah!:
First, as noted below, you need the full version of Outlook 2010, not the typical downloaded version. And it needs to be 32 bit (not 64.)
Important: The following information only applies to the full install of the 32-bit edition of Office Outlook 2010. There is currently not a process for the 64-bit version. Also, the method described below will not work if using the "Click to Run"version of Office 2010.
As the full explanation linked explains, you still won't see "outlook" when you try to set up E-mail, but it works anyway.