09-06-2009 02:27 AM
Hi we have a problem to reinstall Sage 50 Act!.
We have installed the program with the install option and everything seems perfect, no error message.
When we have tried to reinstall the program we receive a message that say that we have already installed a newer version of the program and we need to install.
But it's impossible to install because the program is not more installed.
We are blocked! Someone have experimented the same problems?
Thanks for any suggestion.
09-07-2009 08:17 AM
09-07-2009 01:30 PM
09-08-2009 06:38 AM
hi It's simple.
I have a laptop with act 10.0 installed.
I have uninstalled Act 10.0 without error.
When I have tried to install Act 10. again the installation program say that a version of Act is installed and I need to unistall.
The problem is that there is no Act program installed.
I do not know why the installation program do not work.
09-08-2009 06:59 AM
Please download and install the following Microsoft utility:
Once the application is running, look for the listing of ACT!
Allow it to remove the entry.
Think that should do it for you.
09-08-2009 03:27 PM
I have run the utility but in the list there isn't Act or program related to Act.
I have tried to run the Act installatio and the error say: "The version odf Act you are installing is older than your current version. You must uninstall the current version before you can continue."
I have also unistalled SQL and reinstalled but with no result
09-08-2009 03:32 PM
Removing SQL isn't necessary.
Are you installing using a Profile that is different that the one used for the original ACT! installation?
This sounds like you have a Profile issue on the machine, ACT! was installed using one profile and not properly removed, and there is orphaned information in this old profile. Now attempting to install under a different profile, there is a collision.
Have you edited the registry removing the ACT! Related items?