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Reinstall Sage 50 ACT!

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Copper Contributor
Posts: 18
Country: United Kingdom
Accepted Solution

Reinstall Sage 50 ACT!

Hi we have a problem to reinstall Sage 50 Act!.

We have installed the program with the install option and everything seems perfect, no error message.

When we have tried to reinstall the program we receive a message that say that we have already installed a newer version of the program and we need to install.

But it's impossible to install because the program is not more installed.

We are blocked! Someone have experimented the same problems?

Thanks for any suggestion.

 

Marco


Accepted Solutions
Solution
Accepted by topic author Marazzini
‎09-25-2015 03:20 AM
Nickel Elite Contributor
Posts: 567
Country: USA

Re: Reinstall Sage 50 ACT!

Glad to hear this!

 

Please marked this thread as "Solved" if you will.

 

thanks

Matthew McFadden

View solution in original post


All Replies
Nickel Elite Contributor
Posts: 567
Country: USA

Re: Reinstall Sage 50 ACT!

I am afraid I don't understand the issue.

 

What exactly do you have installed?  ACT! or Sage 50?

 

What are you trying to do here?

 

What version of ACT!?

 

thanks

Matthew McFadden
Copper Contributor
Posts: 18
Country: United Kingdom

Re: Reinstall Sage 50 ACT!

Hi, I have installed ACT! by Sage 2008 (10.0). I have unistalled ACT to make some works on the accounts of the computer (we have changed the employee) and after I have tried to reinstall ACT but the installation program say that I must uninstall a newer version that is actually installed. But I have already uninstalled the program and I have checked there are no ACT program installed.
Nickel Elite Contributor
Posts: 567
Country: USA

Re: Reinstall Sage 50 ACT!

Uninstall ACT!

 

Uninstall Sage 50.

 

Install ACT!

 

Install Sage 50

 

Do this in the order above and I think you will no longer have an issue.

 

thanks

Matthew McFadden
Copper Contributor
Posts: 18
Country: United Kingdom

Re: Reinstall Sage 50 ACT!

Hi,
on this computer was never installed Sage 50 but only Act!
but how can uninstall Act if I have already do tihs?
Actually Act is not installed (I have run the unistall program) how can uninstall it?
thanks.
Nickel Elite Contributor
Posts: 567
Country: USA

Re: Reinstall Sage 50 ACT!

I afraid I still don't understand the issue here.

 

thanks

Matthew McFadden
Copper Contributor
Posts: 18
Country: United Kingdom

Re: Reinstall Sage 50 ACT!

hi It's simple.

I have a laptop with act 10.0 installed.

I have uninstalled Act 10.0 without error.

When I have tried to install Act 10. again  the installation program say that a  version of Act is installed and I need to unistall.

The problem is that there is no Act program installed.

I do not know why the installation program do not work.

Nickel Elite Contributor
Posts: 567
Country: USA

Re: Reinstall Sage 50 ACT!

Please download and install the following Microsoft utility:

 

http://support.microsoft.com/kb/290301

 

Once the application is running, look for the listing of ACT!

 

Allow it to remove the entry.

 

Reinstall ACT!

 

Think that should do it for you.

 

thanks

Matthew McFadden
Copper Contributor
Posts: 18
Country: United Kingdom

Re: Reinstall Sage 50 ACT!

I have run the utility but in the list there isn't Act or program related to Act.

 

I have tried to run the Act installatio and the error say: "The version odf Act you are installing is older than your current version. You must uninstall the current version before you can continue."

 

I have also unistalled SQL and reinstalled but with no result

 

Nickel Elite Contributor
Posts: 567
Country: USA

Re: Reinstall Sage 50 ACT!

Removing SQL isn't necessary.

 

Are you installing using a Profile that is different that the one used for the original ACT! installation?

 

This sounds like you have a Profile issue on the machine, ACT! was installed using one profile and not properly removed, and there is orphaned information in this old profile.  Now attempting to install under a different profile, there is a collision.

 

Have you edited the registry removing the ACT! Related items?

 

thanks

Matthew McFadden