Community
Showing results for 
Search instead for 
Do you mean 
Reply

Reinstall ACT v18 failed Existing ACT 7 Instance detected

Highlighted
Copper Contributor
Posts: 57
Country: USA

Reinstall ACT v18 failed Existing ACT 7 Instance detected

Did not uninstall SQL prior to uninstalling ACT Pro v18.

I'm confused as to which KB article steps to follow in order

to reinstall ACT.

Looked at KB 38128, 29039,26692

Attached is a screen shot of the error when trying to reinstall ACT

and the Screen shot of the Microsoft SQL programs installed.

 

Thanks for helping with the step by step to allow ACT to install.

 

Copper Elite Contributor
Posts: 251
Country: Germany

Re: Reinstall ACT v18 failed Existing ACT 7 Instance detected

Hi,

 

this problem shows that you have a sql install in a for act "unknown" state. i would recomend to uninstall SQL using the act uninstaller

 

http://kb.act.com/app/answers/detail/a_id/19338/~/how-to-use-the-act%21-uninstaller.exe-utility

 

regards

 

Ingo

ACC since 1995
Developer of Addons for ACT

CrmAddon Factory
+1 208 56192-34