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Records seem to be disappearing.....

New Member
Posts: 3
Country: USA

Records seem to be disappearing.....

Good afternoon, all -

 

We have about 3600 records in Act!.  We have been using the software for many years.  All of a sudden, we seem to be losing records - one at a time!

 

My boss will go looking for a company that he has accessed hundreds of times, and it is no longer there.  This has happened on at least 7 occasions.  

 

Is there any reason anyone can think of that records would just drop off randomly?  We aren't deleting them......

 

Thanks.

Bronze Super Contributor
Posts: 1,170
Country: USA

Re: Records seem to be disappearing.....

Do a backup.

 

Then from Tools, Database Maintenance, run Check and Repair, see if that helps.

 

 

Also, check each of the users' My Records in history tab to see if there are an entries for Contact Deleted...