10-27-2008 09:49 AM
10-27-2008 09:55 AM
What version of ACT! (the full build from Help | About)?
What version of Outlook?
10-27-2008 10:11 AM
Have you added the ACT! address book to Outlook and set the default for History in ACT! - Tool | Preferences | Email?
If Outlook 2002/3, make sure you're not using Word as the editor in Outlook
10-27-2008 11:11 AM
10-27-2008 11:46 AM
I am having a similar problem - cannot get Act to record email histories consistently. I'm using Act 2009 (11.0) Version 18.104.22.1687 and email is setup to internet email (unfortunately our work computers don't have Outlook, instead we run Windows Mail on Vista which Act does not integrate with ).
I have been composing my messages by clicking on the contacts email address. This opens up a 'New Message - Act! Email' window. To the right of the contact's name there is a Create history drop down with 4 options - (1) None, (2) Email Subject Only, (3) Email Subject and Messa, (4) Email Subject, Message - the descriptions on the last two options are cut off & if I highlight them they do not expand so I'm not sure what the difference between lines #3 & #4 are suppose to be.
At any rate, the first email I sent I selected option #3, sent my email, checked Act & the history was there for the customer. The next time I sent an email I decided to chose option #4 instead to see if I could figure out the differences in the history, but this time no history was created. Next email I decided to choose option #3 again, sent an email but no history. I've since sent a number of email, selected Option 3 on the history dropdown & occassionaly a history is recorded, but majority of the time the history is not there. I've closed & reopened Act and tried to View--> refresh but the email history still does not show up.
10-27-2008 12:18 PM
10-27-2008 12:23 PM
Ok great.... now I know the difference between the two options. But, in either case histories are not getting generated regardless of the option I choose. How can I fix this problem?
10-27-2008 12:36 PM