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Recording History - Call - Call Left Message - disappearing. Please help!

New Member
Posts: 13
Country: USA

Recording History - Call - Call Left Message - disappearing. Please help!

Hello,

 

Disappearing act (no pun intended) is happening when an employee is recording a new history - call - call left message. This seems to be happening with one employee who has noticed this occuring in the last two days or so. He was only alerted to the fact after a contact called him back and he returned to to the customer contact only to see his 'left message' history was not there. This has now happened a dozen or so times.  

 

Is this some type of glitch? Now he's worried that other types of histories are disappearing as well (he works on call by call commission, so this is an important feature for him).

 

Thank you in advance.

 

 

Nickel Super Contributor
Posts: 939
Country: USA

Re: Recording History - Call - Call Left Message - disappearing. Please help!

Make sure no filters are set on the History Tab.

 

You want "All Dates", "All Types", and "All Users."

Michael Matthews
Bridge Concepts, Inc.
Fort Worth, TX
www.bridgeconcepts.com
New Member
Posts: 13
Country: USA

Re: Recording History - Call - Call Left Message - disappearing. Please help!

Hi Michael,

 

There are no filters on the History tab at all - I checked that earlier and "All Dates", "All Types", and "All Users" is the standard selection.

 

Is there any other reason this would be happening?