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Record Historie from Outlook into multiple ACT databases

New Member
Posts: 22
Country: USA

Record Historie from Outlook into multiple ACT databases

We have two ACT databases running and it is no problem to setup both address books integrated into Outlook. The thing I can't figure out is how to control into which database the historie gets reported to. In Outlook options I can only set a default database but I can't find a way to change that on the fly.

 

Copper Contributor
Posts: 8
Country: INDIA

Re: Record Historie from Outlook into multiple ACT databases

[ Edited ]

There is a knowledge base article for this

How to Set the ACT! Address Book as Default in Outlook

 

 

 

dlunceford:  Edit link.

Message Edited by dlunceford on 07-21-2008 04:37 PM
New Member
Posts: 22
Country: USA

Re: Record Historie from Outlook into multiple ACT databases

When trying to access the URL I am getting the following error message.

Fatal Error



Access Denied | Accès Interdit | Zugang Verbot

Reason: Please contact your Knowledge Center Administrator.

New Member
Posts: 22
Country: USA

Re: Record Historie from Outlook into multiple ACT databases

Thanks for your feedback. Unfortunately that does not solve my problem with multiple databases and how to control in which DB the historie gets recorded to.
Nickel Contributor
Posts: 220
Country: USA

Re: Record Historie from Outlook into multiple ACT databases

are you running two databases for different companies?  Can you cimbine tem into one database?

 

 

Matt Pulsts
Your Intown Handyman
Atlanta, GA
New Member
Posts: 22
Country: USA

Re: Record Historie from Outlook into multiple ACT databases

Can't combine the databases, they are for two completely different business areas within the same company.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Record Historie from Outlook into multiple ACT databases

What version of ACT! (the full build from Help | About)?

What version of Outlook?

Do any contacts exist in both databases?

New Member
Posts: 22
Country: USA

Re: Record Historie from Outlook into multiple ACT databases

ACT: 10.0.2.191

Outlook: 2003

 

yes, it could be possible that some contacts exist in both databases - would be the exception.

Platinum Elite Contributor
Posts: 14,384
Country: Australia
New Member
Posts: 1
Country: United States

Re: Record Historie from Outlook into multiple ACT databases

Did you find an answer to this? I work with several databases too, and need the history option for each one.