01-13-2012 02:23 PM
We are upgrading our phone system - I want to make sure I purchase a system that integrates well with ACT.
If your system integrates well with ACT can you let me know the brand and model?
Small system 20 phones or so....
Primarily looking for the ability to click and dial from ACT
Also want Popups to work well
Something we also want is a good call logging function (but this is from the phone system - not ACT)
We are NOT using VOIP currently - but I will consider it if someone says their system works perfectly and suggest this is the way to go.
01-14-2012 09:34 AM
I just started using the www.8x8.com phone system and I love it.
They have a little plug-in that you click and dial right from ACT.
After hanging up it prompts you to save a History (as long as you have <HF4 I think).
Works great for me. and great support from 8x8.com
Get in touch if you want more details.
01-14-2012 02:30 PM
Shoretel have a phone system for organisations of your size which has a direct ACT integration model.
Recently one of my clients was promised integration but this was not actually part of the LG system unless you had a domain controller, an added expense. Make sure you get a guarantee in writing from the vendor that it will work with your system as it is a pain to remove it it does not work.