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Recognize my current database

New Member
Posts: 2
Country: United States

Recognize my current database

I have installed the new Act 2009 from the Act 2007.   The new version of Act will not recognize my current database.  How do I get it to acknowledge and recognize my current Database??  I have over 5,000 contacts and con not duplicate it .  help.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Recognize my current database

I assume you're trying to open the ACT! 2007 database to convert it?

 

What happens when you try to open it?

New Member
Posts: 2
Country: United States

Re: Recognize my current database

It will not recognize me.  I put my user name in & click OK.  It does not go through.  I never used  a password, because this is a home computer.  It wants a password.  I can not supply one.    I can not convert the current database.  I am converting from a ACT 2007 version.   Again, I repeat Help.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Recognize my current database

New Member
Posts: 7
Country: United States

Re: Recognize my current database

I had the same issue converting from ACT 6 to ACT 11. It was a single computer - single user system (no password needed or assigned). Read the articles, tried the fixes, none of them work.

 

You will need to contact tech support and tell them that you need the SingleUserPwd file with instructions which will allow you to reset the password you never had in the first place. After I had them help me with that, I was able to convert my legacy database.

 

Good luck.