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Recent problem with duplicating a contact.

New Member
Posts: 2
Country: United States

Recent problem with duplicating a contact.

Have Ver. 2010 using XP Pro.  In the past, when I clicked to duplicate a contact, it would bring up all the data for the first contact and just leave the fields that would be specific to a New Contact blank for me to fill in.  (Name, phone, email.)  Now, all the contact fields are blank and I get an Error Message that says, "Value cannot be null".  This happens whether I choose duplicate primary or all fields.


I tried searching the FAQ for "duplicating contacts" but couldn't find this problem.

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Recent problem with duplicating a contact.

Hello sgoldman,

Welcome to the ACT! Online Community. I apologize for the issue you are experiencing with duplicating contacts. This is a reported issue. For more information and a suggested workaround, please see the following Knowledgebase article:


Error: "Value cannot be null" When Attempting to Duplicate a Contact

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.