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Received E-mails with attached files can not be opened, nor saved Ver 10

New Member
Posts: 2
Country: USA

Received E-mails with attached files can not be opened, nor saved Ver 10

I am using ACT! by Sage 2008 (10.0) Version 10.0.0.237, Hotfix 1.

 

When I receive an E-mail with an attached file, I can not open it, nor save it on the computer and open it. The message says the file can not be opened and is corrupt. This happens on all files even common files like a Word Document or a PDF.

Bronze Contributor
Posts: 1,394
Country: USA

Re: Received E-mails with attached files can not be opened, nor saved Ver 10

Hi TQSAct,

 

A couple of basic questions:

 

1.  Have you ever been able to open similar attachments?

2.  Assuming you have, what changes have you made to your system since the last time you did open an attachment?

3.  Have you made any changes to your security -- firewall, AV, etc?

4.  If you have outlook can you open the same eMails?

5.  If you also have cloud based eMail, can you forward the eMail there and see if you can open the attachment?

 

Just some thoughts that crossed my mind as I read your post.

John Purdy
ACT! Premium 2016 (V. 18)
Dell XPS Ultrabook with 4GB, Win 10 Pro, & Office 365, 32bit