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Receive 'Contact No Longer Exists' Error Message when updating record

Copper Contributor
Posts: 10
Country: United States

Receive 'Contact No Longer Exists' Error Message when updating record

Using Sage Act Pro 2013

 

Contact was in our database but not linked to a company because in-between jobs.

Now, after getting updated info, user wanted to link contact to a different organization.

Updated contact info, added phone number and email address, put her into a Group.

User clicked SAVE.

Received error message - "This contact no longer exists in database".

 

For now, the contact record is still in the database - we can see it - but we can't update it or take the action we want to.

 

We routinely perform database maintenance "check & repair" steps.

 

This is not the first time we've encountered this frustrating error.

 

Nickel Elite Contributor
Posts: 934
Country: USA

Re: Receive 'Contact No Longer Exists' Error Message when updating record

[ Edited ]

You failed to mention - What version / build of ACT!2013   =  Help / About

 

 

Have you applied the most current 2013 service pak and hot fixes ?

reference http://na.sage.com/Sage-ACT/support/Download-Center 

 

Have you tried running ACTDIAG ?

close ACT!

start

run

actdiag

database / dtabase list

see button on left of desired db

rite click - use Rebuild options, ex  rebuild schema, etc..

close actdiag - try act! again

if no worky

run actdiag, select desired db again and select the detach database option

close actdiag

go to your act db folders   my docs / act / act data / databases

instead of opening the .pad file type, open the .adf file type

 

also Reference KB Search results

http://kb.sagesoftwareonline.com/app/answers/list/p/6512/search/1#s=eyJzZiI6eyIxNzYiOnsiZmlsdGVycyI6.....

 

cheers Smiley Happyfsb

 

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
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