03-11-2013 06:41 AM
Using Sage Act Pro 2013
Contact was in our database but not linked to a company because in-between jobs.
Now, after getting updated info, user wanted to link contact to a different organization.
Updated contact info, added phone number and email address, put her into a Group.
User clicked SAVE.
Received error message - "This contact no longer exists in database".
For now, the contact record is still in the database - we can see it - but we can't update it or take the action we want to.
We routinely perform database maintenance "check & repair" steps.
This is not the first time we've encountered this frustrating error.
03-11-2013 08:35 AM - edited 03-11-2013 08:37 AM
You failed to mention - What version / build of ACT!2013 = Help / About
Have you applied the most current 2013 service pak and hot fixes ?
Have you tried running ACTDIAG ?
database / dtabase list
see button on left of desired db
rite click - use Rebuild options, ex rebuild schema, etc..
close actdiag - try act! again
if no worky
run actdiag, select desired db again and select the detach database option
go to your act db folders my docs / act / act data / databases
instead of opening the .pad file type, open the .adf file type
also Reference KB Search results