08-27-2012 02:47 PM
I just got a ndew local hard drive and reinstalled ACT 2011 on my stand alone laptop. Now I cannot open my database. I followed the instructions to Create a new .PAD file. Now when I try to open the .PAD file, it says I don't have permission to open the database.
Any ideas how I can open my database?
08-27-2012 02:53 PM - edited 08-27-2012 02:54 PM
Welcome to the Sage ACT! Community. So the Community can better assist you, please provide some additional information:
- What operating system does your laptop use?
- What is the exact error message you are seeing when trying to open your database?
- Is the SQL Server service running on this machine? See this Knowledgebase article for instructions to verify this:
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
08-27-2012 03:00 PM
My laptop is using Windows 7.
I have reinstalled ACT Pro 2011.
The error message says "You don't have permission to open this file. Contact the file owner or adminstator for permission"
I don't know if SQL server service is running. I will click on the link you sent me to verify.
08-27-2012 03:05 PM
Yes, the SQL service is running on this machine.
I successfully opened another database after opening it from .PAD and updating it.
I tried the same process on this particular database and now it says I don't have permission.
08-28-2012 08:24 AM
Try running Sage ACT! using the 'Run as administrator' option. To do this:
- close Sage ACT!
- right click on Sage ACT! icon
- select 'Run as administrator'
- attempt to open database