03-13-2011 06:26 PM
I am trying to re-install ACT! for Financial Professionals (ver. 12) after the original installation decided to stop working. Thankfully, this was before I had begun to build anything meaningful in my database. Sage sent me a new download link for the installation. I removed the previous (non-working) installation using Revo Uninstaller so that the registry could also be cleaned out (operating system is Vista Professional) during the re-installation. Now when I try to run the install program it tells me there is a previous version of ACT! running that I must uninstall first. I can find no instances of the previous version on the computer. Can anyone help me with this?
03-13-2011 07:59 PM
That's a pesky problem. ACT! has detected the previous SQL instance. You'll need to do the following steps in this KB article:
After you have done all that, reboot your computer, and retry the install.