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Re-installation on new office PCs

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New Member
Posts: 4
Country: USA
Accepted Solution

Re-installation on new office PCs

We recently got new macines in the office and I cannot find the original software or Serial #

i have our group ID and also confirmed my 8 licences, though we dont have a record of which are used/unused.

Need link to software download, serial # and help on used licences. pls reply....


Accepted Solutions
Solution
Accepted by topic author jcoleman@troobcapital.com
‎09-25-2015 03:20 AM
New Member
Posts: 4
Country: USA

Re: Re-installation on new office PCs

OK, i had everyone log out and this fixes the problem.

thank you

View solution in original post


All Replies
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Re-installation on new office PCs

Hello Jcoleman,

Welcome to the Sage ACT! Online Community!

 

Please see your Private Notes.

Greg Martin
Sage
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Re-installation on new office PCs

What version of ACT!?
You'll most likely need to contact customer service to check your serial numbers that you haven't used ... for ones that you have:
Open ACT! on each machine
Help | Register
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Re-installation on new office PCs

Note from JColeman:

We just purchased 2 more licences, but when i try to add new users, the "Manage Users" screen still says i only have 8. How do I correct this?

 

 

Have you entered the new serial numbers into the Help > Register ACT! option on the server?

Greg Martin
Sage
New Member
Posts: 4
Country: USA

Re: Re-installation on new office PCs

initially, when i do this, it shows my existing SN with the 8 users then a seperate line item with the 2 new. i go through the activation process and everything.

then, when i try to add the new users, i get the message that i "do not have enough licences in this database"

and in the "details" field is still says "there are enough licences for 8 active users in this database."

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Re-installation on new office PCs

Are you doing both on the server (where the database is)?
What shows in Help | about - for "Number of Licenses"?
New Member
Posts: 4
Country: USA

Re: Re-installation on new office PCs

This Product is licensed to: XXXXXXXXXX
XXXXXXXXXXXXX
Serial Number: XXXXXXXXXXXXXXXXXXXXXX
Number of Licenses: 10

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Re-installation on new office PCs

Try closing and reopening ACT!, to refresh the information.
Greg Martin
Sage
Solution
Accepted by topic author jcoleman@troobcapital.com
‎09-25-2015 03:20 AM
New Member
Posts: 4
Country: USA

Re: Re-installation on new office PCs

OK, i had everyone log out and this fixes the problem.

thank you

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Re-installation on new office PCs

I just had a read of this ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/app/answers/detail/a_id/24303

 

It does say "Close and then re-open ACT! to refresh the available license count in the database" ... but only at the bottom of Email Registration.