06-05-2008 08:05 AM
1) When I export a contact into a text CSV file and look at it with an editor, it appears to be in Unicode (16-bit) instead of Ascii, how can I get ascii without deleting all the null characters when I look at the file with an editor? I'm using Vista with the region of United States (English), all the defaults. Same thing on XP/SP3.
2) How can I delete all the files of a database - like if I create a 'test' one and then want to delete it. I have no SQL server other than what ACT installed (the Express one). Maybe some files are still open by the SQL server? Should I kill the 2 SQL services and then delete the files - .ADF, .ALF, .PAD and the "xxx-database files" directory? Some of them wouldn't delete when I tried it, I suspect because SQL had them open? Is there a way to gracefully shut down SQL Express? I didn't see any startup control program or anything for SQL.
3) My backup strategy is to copy over all my data files to another system, but if a couple of files are open, this won't work (probably related to Q#2). Suggestions? Shut down SQL then copy? How about the 'synctoy' tool?
06-05-2008 10:39 AM
1. With XP Pro the ACT! export is in ASCII. It may be an issue with Vista.
2. Tools | Database Maintenance | Delete Database deletes the currently open database.
3. I use a backup program called Genie Backup Manager Pro 8.0 and it will backup open files including ACT! database files that are open on the MSSQL server. Check www.genie-soft.com.
06-06-2008 06:01 AM
1. Works the same way with XP. Same Unicode format. Looks ugly with a text editor (emacs) but I can delete the nulls, I shouldn't have to do that.
2. Thanks, didn't know that. I should have RTFM. :-) I was able to delete the files also when I shut down SQL (see 3).
3. I was able to do the copy with robocopy and synctoy once I shut down the "SQL Server (ACT7)" service but it's ugly. I may have to resort to a backup program as you suggest.
So I'm still looking for an answer about the Unicode export...
And if I wanted to save a copy of the database, do I need to copy over all 3 files (ADF, ALF, PAD) and the folder files? Or is just the PAD file?
06-06-2008 06:52 AM
06-06-2008 10:03 AM
The following is an export to text tab delimited from the ACT! demo database and opened in NotePad. If you are getting something different I would have to assume that the issue is with your system.
City Country E-mail Address 1 Address 2 Address 3 Phone Company Contact
Los Angeles United States firstname.lastname@example.org 4075 Santa Monica Frwy +1 310-622-1507 Duke Industries Nathan Cutting Brittles
Los Angeles United States email@example.com 4075 Santa Monica Frwy +1 310-622-1502 Duke Industries Stony Brooke
Los Angeles United States firstname.lastname@example.org 4075 Santa Monica Frwy +1 310-622-1504 Duke Industries John Chance
Los Angeles United States email@example.com 4075 Santa Monica Frwy +1 310-622-1501 Duke Industries Ethan Edwards
Los Angeles United States firstname.lastname@example.org 4075 Santa Monica Frwy +1 310-622-1505 Duke Industries Sam McCord
Los Angeles United States email@example.com 4075 Santa Monica Frwy +1 310-622-1500 Duke Industries Marion Morrison
Los Angeles United States firstname.lastname@example.org 4075 Santa Monica Frwy +1 310-622-1503 Duke Industries Rockwell Torrey
Los Angeles United States email@example.com 4075 Santa Monica Frwy +1 310-622-1506 Duke Industries Kirby York
06-06-2008 10:23 AM
Thanks - but you might want to delete the emails and stuff in case people are worried about their privacy.
I did another export and looked at it with Notepad and it comes out looking right (like yours), but if I look at it with emacs, it's obviously a Unicode file. However, if I look at it with Notepad, then write it out and select "ANSI", then that writes it in ascii so I can see it properly in emacs, so I have a work-around. It would be nice however to be able to get ACT to write out ascii directly.
Thanks for your help!
06-06-2008 10:53 AM