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RESOLVED: Outlook 2016 integration issues - READ ME

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RESOLVED: Outlook 2016 integration issues - READ ME

Update Regarding Act! and Outlook 2016 Integration for Act! v18 and v19 Customers


Last week, we informed you of an update recently released by Microsoft that impacted Outlook integration for Act! customers running Outlook 2016.

If you were impacted by this issue, we’re happy to let you know that we will be releasing an update that resolves this issue. Below is the release schedule by Act! version. Please visit the Act! Download Center to access your update on its release date:

  • Act! v19.2 Update 2: Thursday, June 29th
  • Act! v19.1 Update 5: Friday, June 30th
  • Act! v19.0 Update 6: Friday, July 14th
  • Act! v18.2 Update 5: Friday, July 14th

To view a full list of what’s been fixed, click here.

While we recommend installing this update to ensure your product is up-to-date, there is a manual workaround you can implement now. Visit this KB article for instructions.

Because Microsoft releases updates on an increasing frequency, to reduce risk of compatibility issues in the future, we recommend that you set your Office preferences to receive updates on the deferred channel. For more on what this means, and instructions on how to change your preferences, click here.

Being on an active Act! subscription is the best way to continue to receive critical updates to protect your product from newly introduced compatibility issues when Microsoft and other business platform providers release updates.

For more help troubleshooting Outlook Integration issues, view all related Knowledgebase articles on the Outlook Integration Troubleshooting page.

The Act! Team