03-09-2012 12:27 PM
My Outlook Quick Attach button on my tool bar disappeared. I've recently changed my business email address and since then have not been able to record emails sent from Outlook to my history on ACT. Can someone assist me with this issue.
03-12-2012 07:57 AM
Welcome to the Sage ACT! Online Community!
Generally this occurs when the ACT! Address Book is no longer associated with Outlook. Here is an article with instructions for resolving this issue: KB Article 23022
03-15-2012 06:11 AM
I am having similiar problem
Act 2011/Outlook 2007/Windows 7 Home Prem.
Add-in was working fine yesterday, but is now disabled.
When I try to re-enable I get message that must be done by admistrator
Address book is attached
03-15-2012 01:33 PM
Since it was working before, have you tried rebooting the computer?
- Try running Word 'as administrator': close Word > right click on Word icon > select Run as Administrator. Attempt to start the add-in.
- Try disabling UAC, then enable add-on. Instructions for disabling UAC: KB Article 25665
Is your Windows users an 'administrator'?
Where there any updates to your firewall/anti-virus software?
03-15-2012 03:01 PM
In earlier versions if I lost the ACT buttons from the Outlook toolbar, I just ran the ACT email set up wizard again, which fixed it. However have not had to try it with my current version (ACT2012), so can't say whether it is a wise move or not.