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Questions about Dial It

New Member
Posts: 1
Country: Belgium

Questions about Dial It

Hi everyone,

I saw the description of the Dial It Pro addon, and it seems like it can be very helpful in my job on several aspects (call managing, contacts follow-up, detailed reports,...)
But I still have a few questions and minsunderstandings.


Firstly on the software:

 - Is it customised for reporting?
 - What is the difference between the standard (TAPI) and pro (Call Center) version ?

 

And concerning hardware:

 

 - I want to use a SNOM 320 phone, is it compatible?

 - Does my computer needs new components, adaptators?

Concerning TAPI, I have a few misunderstanding. To configure it (drivers, device, provider,...) I have to check my modem, my phone or my computer?

 

I am using Sage ACT! Pro 2013 Version 15.0.301.0 (local database) on windows 7

Thank you

Thomas vdR