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Question about restoring a backup database

New Member
Posts: 2
Country: United States

Question about restoring a backup database

My computer crashed and I am now trying to restore my database that I backed up. When I go to restore it though it asked for a user name and password, which I was never prompted to create in the first place. Is there any way to get my database back?




Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Question about restoring a backup database

When you create a user, a username is automatically created but a password is optional.  The username will default to whatever you entered as the contact name of the user you created and will stay as that unless you change it.  Try using your first name and last name and leave the password blank.  If that does not work, then try different combinations of your name (ie, "John Smith, "John", John R. Smith", etc.).  If you are still unable to get in, then you will need to contact ACT! Technical Support to use a password recovery tool to access your database.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.