06-13-2019 08:45 AM - edited 06-13-2019 10:52 AM
I installed my Act! V20.1 on a new laptop and the error message "Protexis licensing software is not running" will not let me use Act. . According to the tech support pages, Protexis is obsolete. How do I get rid of the error message, it won't let me access my Act! database. I downloaded the update from the Act support website but it did not eliminate the problem.
06-13-2019 09:20 PM
install the latest hotfix for act20.1 that should sove the issue..
06-14-2019 05:37 AM
then you need to follow this instructions
06-14-2019 05:47 AM
I've done that a number of times to no avail. The only thing I haven't tried is upgrading to V21. None of the "fixes" have worked. I've been through every article and they all say the same thing "download the update". It doesn't work.
06-14-2019 05:55 AM
A tech support chat guy said I should paste "DLMLicenseLib.dll" but he couldn't tell me where or how. I cannot get Act! to open. I wonder if it has to be done somewhere with the C:\ prompt.