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Protexis Licensing

New Member
Posts: 2
Country: USA

Protexis Licensing

My ACT 2009 stop working yesterday.  When I try to open it a box opens:

 

A service required to use ACT! is not currently running.  Please log on to your computer as an administrator and start the service manually.  Click Start & type "services.msc" in the start search field.  Right click Protexis Licensing and then click Start. Once completed restart ACT.

 

I tried the above but I keep getting the following;

 

Windows could not start the Protexis Licensing V2 service on local computer.  Error2:  The system cannot find the specified file.

 

Any ideas??

 

Shawn Connolly

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Protexis Licensing

Hello Shawn,
Welcome to the Sage ACT! Community. In the services windows, right-click on the Protexis services and choose "Properties". Under the General tab, make note of the filepath in the "Path to executable" box. Then open Windows Explorer (My Computer), browse to that path and make sure the "PsiService_2.exe" file is actually there.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 2
Country: USA

Re: Protexis Licensing

Greg,

 

I tried following your directions and do not believe the link is there.