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Program will not open due to error message

New Member
Posts: 1
Country: Australia

Program will not open due to error message

I have just downloaded the lastest update for Act 10 and when I try to open the program the message 'Act has encountered a problem and must close' so now I can't access it.1
Nickel Elite Contributor
Posts: 934
Country: USA

Re: Program will not open due to error message

[ Edited ]

Always remember to backup your ACT! databases DAILY and Before performing major changes/task.

File

Backup

Database

 

Have you rebooted your pc since the update?

Did the update execute successfully?

Have you tried to re-apply the update?

Have you checked the ACT! Support Knowledgebase?

Possibly a damaged shortcut?

 

Without more info, I am just guessing here but you may want to try;

Run

ACTDIAG

Database

 There are some Reindexing and Rebuilding options that may resolve the problem?

Message Edited by FillStaffBill on 02-08-2009 11:24 AM
Message Edited by FillStaffBill on 02-08-2009 11:25 AM
Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Nickel Elite Contributor
Posts: 567
Country: USA

Re: Program will not open due to error message

What update (if known) are you  referring too, and what was the manor in which you obtained it?

 

1) If you can, reboot the machine, then open a command prompt on the machine

2) Change directories to the location of the ACT! product installation

3) Look for a file call MachineConfigUpdater.exe (or close)

4) Reboot

5) Launch ACT!.

 

The second reboot isn't really necessary, but it will insure that the machine is starting from a clean state after running the command I have pointed out.

 

Please post your results

thanks

Matthew McFadden