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Problems with history linking from outlook

New Member
Posts: 5
Country: United_Kingdom

Problems with history linking from outlook

Before Christmas,  everything was working fine.

 

We have now upgraded Act Pro to 19.2.5,   and outlook linking via the add in,  has stopped working.

 

We have reinstalled Outlook it is now on version 1812 (Build 11126.20188 Click to Run)

 

Please can you advise, how to get this working again please.

 

New Member
Posts: 5
Country: United_Kingdom

Re: Problems with history linking from outlook

The addin works to create contacts. And we can try to link emails back, no error happens - but nothing appears in the history for the contacts.
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Nickel Super Contributor
Posts: 443
Country: United_Kingdom

Re: Problems with history linking from outlook

[ Edited ]

Hi Dan, 

Look in task manager and see if you have 2 64-bit versions of "Act Outlook Service"

problrm outlook service 64 bit.JPG

If you have the same as the picture this is causing the issue. 

 


To fix this you need to end the task for both of the entries and then copy the files "Act.Outlook.Service.exe" and "Act.Outlook64.Service.exe " from the install Act1 SP2 folder from "act!_pro_v19_sp2x144\ACTSTD\program files\ACT\ActInstallDir " and then copy them to the Act! install directory on the PC replacing the existing files "C:\Program Files (x86)\ACT\Act for Windows". Once overwritten double click the Act.Outlook.Service.exe to start the application.

New Member
Posts: 5
Country: United_Kingdom

Re: Problems with history linking from outlook

These tasks were not running at all.

 

 

New Member
Posts: 5
Country: United_Kingdom

Re: Problems with history linking from outlook

They are running when we reinstall with out the update.

New Member
Posts: 5
Country: United_Kingdom

Re: Problems with history linking from outlook

I've created a little batch script to run these files every time the computer is rebooted. When they are ran manually Act works correctly. Really weird that update 19.2.5 would stop this bit working.
Nickel Super Contributor
Posts: 443
Country: United_Kingdom

Re: Problems with history linking from outlook

in task manager check the startup info for the 32 bit one and make sure it's not set to disabled (this is windows 10) 

 

if it's windows 7 then use msconfig via run